Performance Management The Need For A Focus On Public Value Book PDF, EPUB Download & Read Online Free

Performance Management

Performance Management

Author: Uwe Klapproth
Publisher: GRIN Verlag
ISBN: 3640966422
Pages: 24
Year: 2013-09
Essay from the year 2011 in the subject Business economics - Business Management, Corporate Governance, grade: Good Pass, University of Portsmouth, course: Fraud & Corruption, language: English, abstract: Performance management of the policing sector consistently fails to take account of the most important resources in delivering performance people - the public. Research indicates that the primary problematic issue of police performance management is the unclear description of its culture and social outcomes which lead to poor performance and public mistrust. Current literature has only begun to start addressing the importance of social outcomes and public value; two crucial standards for performance measurement. This essay investigates performance management issues within the policing sector and the importance of including public value as an important resource to utilize in the performance management of the police sector.
Public Value and Public Administration

Public Value and Public Administration

Author: John M. Bryson, Barbara C. Crosby, Laura Bloomberg
Publisher: Georgetown University Press
ISBN: 1626162638
Pages: 360
Year: 2015-08-28
Governments and nonprofits exist to create public value. Yet what does that mean in theory and practice? This new volume brings together key experts in the field to offer unique, wide-ranging answers. From the United States, Europe, and Australia, the contributors focus on the creation, meaning, measurement, and assessment of public value in a world where government, nonprofit organizations, business, and citizens all have roles in the public sphere. In so doing, they demonstrate the intimate link between ideas of public value and public values and the ways scholars theorize and measure them. They also add to ongoing debates over what public value might mean, the nature of the most important public values, and how we can practically apply these values. The collection concludes with an extensive research and practice agenda conceived to further the field and mainstream its ideas. Aimed at scholars, students, and stakeholders ranging from business and government to nonprofits and activist groups, Public Value and Public Administration is an essential blueprint for those interested in creating public value to advance the common good.
Unlocking Public Value

Unlocking Public Value

Author: Martin Cole, Greg Parston
Publisher: John Wiley & Sons
ISBN: 0470054522
Pages: 304
Year: 2006-10-11
A new approach to understanding and improving performance and public value This book presents the Public Service Value Model-an innovative, rigorous approach to defining public outcomes and quantifying results-to help readers understand and improve public service delivery. Filled with in-depth insight and expert advice, this guide will arm public service managers-whether in government, nonprofit, or even for-profit organizations-with a practical framework that can be used to define outcomes and manage trade-offs in public service delivery. Martin Cole (Hartford, CT) is Group Chief Executive of Accenture's Government Operating Group. Greg Parston (London, UK) is Executive Director of the Accenture Institute for Public Service Value.
Public Value Management, Measurement and Reporting

Public Value Management, Measurement and Reporting

Author: James Guthrie, Giuseppe Marcon, Salvatore Russo, Federica Farneti
Publisher: Emerald Group Publishing
ISBN: 1784410101
Pages: 300
Year: 2014-11-07
This volume aims to shed light on how public service value is identified, managed, measured and reported. The chapters cover a range of topics, including theoretical reflections, practical case studies and empirical observations aimed at understanding the concept of public value.
Creating Public Value

Creating Public Value

Author: Mark Harrison Moore
Publisher: Harvard University Press
ISBN: 0674175581
Pages: 402
Year: 1995
A seminal figure in the field of public management, Mark Moore presents his summation of fifteen years of research, observation, and teaching about what public sector executives should do to improve the performance of public enterprises. Useful for both practicing public executives and those who teach them, this book explicates some of the richest of several hundred cases used at Harvard's Kennedy School of Government and illuminates their broader lessons for government managers. Moore addresses four questions that have long bedeviled public administration: What should citizens and their representatives expect and demand from public executives? What sources can public managers consult to learn what is valuable for them to produce? How should public managers cope with inconsistent and fickle political mandates? How can public managers find room to innovate? Moore's answers respond to the well-understood difficulties of managing public enterprises in modern society by recommending specific, concrete changes in the practices of individual public managers: how they envision what is valuable to produce, how they engage their political overseers, and how they deliver services and fulfill obligations to clients. Following Moore's cases, we witness dilemmas faced by a cross section of public managers--William Ruckelshaus and the Environmental Protection Agency, Jerome Miller and the Department of Youth Services, Miles Mahoney and the Park Plaza Redevelopment Project, David Sencer and the swine flu scare, Lee Brown and the Houston Police Department, Harry Spence and the Boston Housing Authority. Their work, together with Moore's analysis, reveals how public managers can achieve their true goal of producing public value.
Public Value Management, Measurement and Reporting

Public Value Management, Measurement and Reporting

Author: James Guthrie, Giuseppe Marcon, Salvatore Russo, Federica Farneti
Publisher: Emerald Group Publishing
ISBN: 1784410101
Pages: 300
Year: 2014-11-07
This volume aims to shed light on how public service value is identified, managed, measured and reported. The chapters cover a range of topics, including theoretical reflections, practical case studies and empirical observations aimed at understanding the concept of public value.
Entrepreneurship in the Public Sector

Entrepreneurship in the Public Sector

Author: Fabian Elias Diefenbach
Publisher: Springer Science & Business Media
ISBN: 3834968161
Pages: 205
Year: 2011-08-31
Fabian E. Diefenbach conceptually and empirically investigates entrepreneurship in public sector organizations. His analyses identify five drivers of entrepreneurship and show a positive effect of entrepreneurship on value creation.
Unlocking Public Value

Unlocking Public Value

Author: Martin Cole, Greg Parston
Publisher: John Wiley & Sons
ISBN: 0470054522
Pages: 304
Year: 2006-10-11
A new approach to understanding and improving performance and public value This book presents the Public Service Value Model-an innovative, rigorous approach to defining public outcomes and quantifying results-to help readers understand and improve public service delivery. Filled with in-depth insight and expert advice, this guide will arm public service managers-whether in government, nonprofit, or even for-profit organizations-with a practical framework that can be used to define outcomes and manage trade-offs in public service delivery. Martin Cole (Hartford, CT) is Group Chief Executive of Accenture's Government Operating Group. Greg Parston (London, UK) is Executive Director of the Accenture Institute for Public Service Value.
Public Value

Public Value

Author: John Benington, Mark H Moore
Publisher: Macmillan International Higher Education
ISBN: 0230364292
Pages: 272
Year: 2010-11-30
This text provides a concise and internationalized restatement of the public value approach, an assessment of its impact to date - in theory and practice - and of its particular relevance to the challenges of public management in a time of crisis and austerity.
Trust and Confidence in Government and Public Services

Trust and Confidence in Government and Public Services

Author: Sue Llewellyn, Stephen Brookes, Ann Mahon
Publisher: Routledge
ISBN: 1135929726
Pages: 292
Year: 2013-10-28
Trust and confidence are topical issues. Pundits claim that citizens trust governments and public services increasingly less - identifying a powerful new erosion of confidence that, in the US, goes back at least to Watergate in the 1970s. Recently, media exposure in the UK about MP expenses has been extensive, and a court case ruled in favor of publishing expense claims and against exempting MPs from the scrutiny which all citizens are subject to under ‘freedom of information.’ As a result, revelations about everything from property speculation to bespoke duck pond houses have fueled public outcry, and survey evidence shows that citizens increasingly distrust the government with public resources. This book gathers together arguments and evidence to answers questions such as: What is trust? Can trust be boosted through regulation? What role does leadership play in rebuilding trust? How does trust and confidence affect public services? The chapters in this collection explore these questions across several countries and different sectors of public service provision: health, education, social services, the police, and the third sector. The contributions offer empirical evidence about how the issues of trust and confidence differ across countries and sectors, and develop ideas about how trust and confidence in government and public services may adjust in the information age.
Recognizing Public Value

Recognizing Public Value

Author: Mark H. Moore
Publisher: Harvard University Press
ISBN: 0674071379
Pages: 430
Year: 2013-02-15
Moore’s classic Creating Public Value offered advice to managers about how to create public value, but left unresolved the question how one could recognize when public value had been created. Here, he closes the gap by helping public managers name, observe, and count the value they produce and sustain or increase public value into the future.
New Public Governance

New Public Governance

Author: Douglas Morgan, Brian Cook
Publisher: Routledge
ISBN: 1317463854
Pages: 392
Year: 2015-01-28
Written by scholars who have been at the forefront of the NPG debate as well as by scholar-practitioners, this book provides lessons learned from experience on how networked, contract-based and partnership-centered approaches to government can be undertaken in ways that preserve the values at the center of the American constitutional and political system.
Performance Management in the Public Sector

Performance Management in the Public Sector

Author: Wouter Van Dooren, Geert Bouckaert, John Halligan
Publisher: Routledge
ISBN: 1317814169
Pages: 230
Year: 2015-02-19
In times of rising expectations and decreasing resources for the public sector, performance management is high on the agenda. Increasingly, the value of the performance management systems themselves is under scrutiny, with more attention being paid to the effectiveness of performance management in practice. This new edition has been revised and updated to examine: performance in the context of current public management debates, including emerging discussions on the New Public Governance and neo-Weberianism; the many definitions of performance and how it has become one of the most contested agendas of public management; the so-called perverse effects of using performance indicators; the technicalities of performance measurement in a five step process: prioritising measurement, indicator development, data collection, analysis and reporting; and the future challenges and directions of performance management Performance Management in the Public Sector 2nd edition offers an approachable insight into a complex theme for practitioners and public management students alike.
Managing Public Sport and Leisure Services

Managing Public Sport and Leisure Services

Author: Leigh Robinson
Publisher: Routledge
ISBN: 113448898X
Pages: 208
Year: 2004-07-31
The public sector is the largest provider of sport and leisure facilities and the biggest employer of leisure management graduates – the last decade has seen enormous changes in this sector. In this significant new student textbook – the first to investigate leisure management in a public sector context – Leigh Robinson examines the unique issues facing public sector managers and analyzes the application of contemporary management strategies and techniques to public sector leisure. It provides thorough coverage of the work and skills required in addition to the challenges and issues facing leisure managers. This book also challenges the perceptions and negative comparisons with the private sector. Written using a clear and user-friendly style, this textbook will be core reading for students of sport, leisure and recreation management, and makes an accessible reference for practicing managers working across the spectrum of leisure provision, from sport facilities through to parks, arts and heritage.
Health Care Criteria for Performance Excellence

Health Care Criteria for Performance Excellence

Author: Harry S. Hertz
Publisher: DIANE Publishing
ISBN: 1437921027
Pages: 84
Year: 2010-01
Health care org. have used these Criteria to address these challenges: focus on core competencies, intro. new technol., reduce costs, commun. and sharing info. electronically, estab. new alliances with health care providers, or maintain market advantage. Whatever the size of your org., the Criteria provides a valuable framework that can help you plan in an uncertain environ. Use the Criteria to assess performance on these indicators: health care outcomes; patient satis.; and operational, staff, and financial indicators. The 2009-2010 Criteria can help you align resources with approaches, such as Plan-Do-Check-Act cycles, a Balanced Scorecard, and Six Sigma; improve commun., productivity, and effectiveness; and achieve strategic goals. Illus.